DEPOSIT/REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to guarantee and pay for your Vegas Gamerz reservation.  NO REFUND in the event of cancellation by customer. Vegas Gamerz will make every effort to reschedule your event, should last-minute cancellation or stoppage of play be necessary due to an extreme weather event or in the case of a mechanical failure on our part, a refund will be given.

PRIVACY POLICY:
Vegas Gamerz is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TRAVEL SURCHARGE:
A Travel/Fuel surcharge is applied for locations in excess of 25 miles from our home location of Henderson, Nevada 89011. See more about this on our Service Area page.

BAD WEATHER:
The Vegas Gamerz trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of extreme weather (major storm, lightning, very high winds, flooding and/or extremely heavy rains) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated major storm or other severe weather event) please contact us to begin the rescheduling.

We are not responsible for the weather; however, the Vegas Gamerz Game Coach is responsible for making a weather related play/no-play decision that protects the players and equipment. It’s the game coach’s call to cancel or continue the party. If weather forces the game coach to cancel a party before the party begins, we can reschedule for no additional charge, or a refund can be given.

SUPERVISED CHILDREN:
Vegas Gamerz requires a parent or responsible adult to be present at the home or party location at all times. No children under 5 years old will be permitted inside the gametruck for safety reasons. 

ALCOHOL/DRUGS:
You may serve alcohol at a Vegas Gamerz event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served if the situation gets out of control. Drugs of any sort will not be tolerated in or around the Vegas Gamerz equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

DAMAGE/INJURY:
Neither Vegas Gamerz nor any of its employees shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Vegas Gamerz reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. Vegas Gamerz or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

FOOD/DRINK:
We do not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.

PICTURES:
While your party is in effect the Game Coach may be taking pictures of the party from inside the trailer. We may use these photos on our Facebook Page (you are free to copy these images if you wish) and/or our web site.  We never identify the names of guests or exact location(s). If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify the Game Coach prior to the start of your event. 

TIPS:
Your Vegas Gamerz Game Coach is there to make sure that your group is making the most of our high-tech fun. He or she supervises, coaches, and helps party guests navigate through games and which buttons to push if need be. Tipping for good service is a great idea, but not required.

OUR VIDEO GAME TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Most times, we park in your neighborhood street at the end of your driveway, so you might want to let us know if you have a preferred spot for us. We might also have to block your driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface. We will try to accommodate your wishes on where to park, but the game coach has the final decision. If he is not 100% comfortable knowing that the trailer can be maneuvered to the spot you prefer without causing damage or injury, he will not do it.

VIDEO GAME RATINGS:
Vegas Gamerz game catalog has games with a variety of different age ratings, the majority of games that are played on a regular basis are (E) everyone/teen. if you only want games that are rated (E) for  everyone and not (T) teen or (M) Mature, you must specify that on the day of the event to the game coach or operator of the game truck before the event starts so we know what specific games not to play during your event. some games have shooting, fighting and violence in them, if you don’t want any of these type of games played at your event, **PLEASE LET US KNOW AT YOUR EVENT, BEFORE THE EVENT STARTS**

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